Terms & Conditions

As a service to our customers, please review the following terms and conditions that govern your use of the www.saharonline.pk site. SAHAR reserves the right to update or modify these terms of use at any time without prior notice to you. The website is owned by Sayatex Mills (Private) Limited located in South Saddar Town, Karachi.

Exchange Policy

We have a strict “No Return” policy. We will only entertain a request for an exchange if the product(s) received has a manufacturing defect, any damage or the size doesn’t fit. To be eligible for an exchange, please email us at saharonline@siardigital.com or call/WhatsApp us at +92 300 1072427 within 7 days of receiving the item. 

We do not accept any return or exchange on sale items.

Price and content information

While we strive to provide accurate pricing information, pricing or typographical errors may occur. www.saharonline.pk cannot confirm the price of an item until after you order. If an item is listed at an incorrect price due to an error in pricing, www.saharonline.pk shall have the right, at www.saharonline.pk’s sole discretion, to refuse or cancel any orders placed for that item. If an item is mispriced, we may, at www.saharonline.pk’s discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

Order Acceptance

Please note that there may be certain orders that we cannot accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.

Delivery Charges – Local

Free shipping nationwide.

Delivery Charges – International

Delivery Charges for international orders are calculated based on the destination and the weight of your shipment. Duties and taxes are not included in the price of the goods you purchase online and will not be included in the overall shipping costs you.

Please note payment of taxes and custom duties on international orders will be the responsibility of the customer. Any applicable duties or fees (If any) will be collected at the time of order delivery.

Inaccuracy Disclaimer

At Sahar Online, we make every effort to display the colors of our products as accurately as possible. However, colors may vary from one device to another.

We will only entertain a request for an exchange if the product(s) received has a manufacturing defect, size issue or any damage. To be eligible for an exchange, please notify us within 7 days of receiving the item. Please consider all discounted sales final.

We do not accept any returns or exchanges on sale items.

Acceptable Use

Our goal is to create a positive, useful, and safe environment for all users. Thus, we prohibit certain kinds of conduct that may be harmful to our users or to us. When you use the website, you may not: 

1. Violate any law or regulation.

2. Violate, infringe, or misappropriate other people’s intellectual property, privacy, publicity, or other legal rights.

3. Post or share anything that is illegal, abusive, harassing, harmful to reputation, pornographic, indecent, profane, obscene, hateful, racist, or otherwise objectionable. 

4. Send unsolicited or unauthorized advertising or commercial communications, such as spam.

5. Engage in spidering or harvesting, or participate in the use of software, including spyware, designed to collect data from the Website

6.Transmit any viruses or other computer instructions or technological means whose purpose is to disrupt, damage, or interfere with the use of computers or related systems.

7. Attempt to decipher, decompile, disassemble, or reverse engineer any of the software or other underlying code used to provide the website.

8.Advocate, encourage, or assist any third party in doing any of the foregoing.

Refund Policy

We have a strict “No Return” policy. Refunds will be issued in a form of coupon of same value valid for Online Store ONLY, to be used within limited time.

We do not accept any returns or exchanges on sale items.

Governing Law

Our Terms and Conditions are governed by the laws of the Islamic Republic of Pakistan and you agree that the courts of Karachi (including any consumer court) will have exclusive jurisdiction in any dispute that youhave with us.

Contact Information / Complaints Handling

With regards to complaints about your purchase, please send us a picture highlighting the issue at saharonline@siardigital.com and allow us to get back to you within 2 business days. Our contact information is mentioned below :

Email: saharonline@siardigital.com 

Phone Number: +92 300 1072427

Timing: Mon - Sat (9:30 am to 5:30 pm)