Return & Exchanges

SAHAR values its customers and strives to provide them with the best possible service. If you wish to exchange or refund a purchased item, our customer care team is here to assist you every step of the way.

If the conditions of the exchange are met, customers can call or WhatsApp our customer service team at +92 300 1072427 or email us at saharonline@siardigital.com.

Returns Conditions

To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition that you received it. You must raise a refund request within 2 days of item receipt to be entitled to process a refund.

Returns Method

Once your return request is approved by our customer care team, we will provide you with all the necessary details for returning the item, including the return address and any specific instructions. Please note that we won't be refunding the return shipping cost.

Processing Your Refund

The item must be received back to our premises within 7 working days of delivery. Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchange Conditions

The item must be received back to our premises within 7 working days of delivery. To be eligible for an exchange, the item must be unused, in its original packaging, and in the same condition that you received it. You must raise an exchange request within 7 days of item receipt to be entitled to process an exchange.

Exchange Methods

Once your return request is approved by our customer care team, we will provide you with all the necessary details for exchanging the item, including the return address and any specific instructions. Please note that we won't be refunding the return shipping cost.

Processing Your Exchange

Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your exchange. If approved, your exchange will be processed, and a credit voucher will be issued to you for use within the next 7-10 business days.

Order Cancellation

  • You may cancel your order any time before your order is processed.
  • Once the order is shipped, you will receive a shipping confirmation via email with your COD amount as well as order tracking ID.
  • SAHAR holds the authority to cancel any order in cases, such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution.