Exchange & Return

Exchange Policy

At SAHAR, our customers are our first priority. Our customer care team will facilitate you on each step if you wish to exchange your purchased item. The help you need is just a click away!

Domestic Orders:

  • Product(s) can be exchanged within 7 days, after it has been delivered, given that the customer has proof of purchase (receipt or confirmation email). For customers who opt for online exchange process, won’t have to pay courier charges for exchange pickup.

  • Items can only be exchanged if they are unused, all tags are intact, packing is in its original condition and original invoice is present. We will only entertain a request for an exchange if the product(s) received has a manufacturing defect, any damage or the size doesn’t fit.

  • It takes 7-10 days to complete the online exchange process after being verified. If customers have ordered and received the wrong size, they would be asked to drop off the purchased item at a given location. However, if the item is defected or incorrect then the item will be picked up from the customer’s doorstep.

  • Items purchased on sale cannot be exchanged.

For further assistance, you can call or WhatsApp our customer service at +92-300-1072427 or email us at Provide all the required information to our representative and if all the conditions of the exchange are met, we will schedule the pick-up from your doorstep.

Note: Please take pictures of the package and invoice before opening your order and keep them with you unless you find your complete order intact. It will be helpful to resolve your complaints timely.

Return policy

We have a strict “No Return” policy. Refunds will be issued in a form of coupon of same value valid for Online Store ONLY, to be used within limited time.

We do not accept any returns or exchanges on sale items.

In case of the exchange of the product(s), if the exchange is due to the mistake of the brand, then the brand will arrange the pickup for the customers but if the exchange is due to wrong order or any change of mind , the customer will have to send the parcel to the designated address.

Refund policy

Refunds will be issued in a form of coupon of same value valid for Online Store ONLY, to be used within limited time.

Order Cancellation

  • You may cancel your order any time before your order is processed.

  • Once the order is shipped, you will receive a shipping confirmation via email with your COD amount as well as order tracking ID.

  • SAHAR holds the authority to cancel any order in cases, such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution.